Anthem Memory Care Communities Earn Recognition for Customer Experience
Three Chicago area memory care communities were recently recognized for their continued dedication to providing senior health care. Anthem Memory Care’s Harvester Place in Burr Ridge, Emerald Place in Glenview and Porter Place in Tinley Park all received Pinnacle Quality Insight’s 2023 Customer Experience award.
“Our teams are dedicated to providing the highest level of quality care, comfort and support to our residents,” said Shannon Gutierrez, national vice president of operations for Anthem Memory Care. “We are pleased to be recognized for all of our efforts.”
Throughout 2022, residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated the Anthem Memory Care communities in multiple categories.
By qualifying for Pinnacle’s Customer Experience award, Harvester Place, Emerald Place and Porter Place satisfied the rigorous demands of scoring in the top 15% of the nation across a 12 month average.