CareCentrix Rebrands Palliative Offering To Serious Illness Care At Home

HARTFORD, CT–CareCentrix, a leading independent home-centered company that coordinates care to the home for health plans, patients, and providers, today announced a rebrand of the Turn-Key Health palliative care solution to Serious Illness Care at Home, which provides a population health approach to home-based serious illness care. Turn-Key began providing palliative services nationally in 2016 and was acquired by CareCentrix in 2020.

This unique national offering supports health plans and health systems by blending compassionate care with technology to discover, address, and monitor unmet medical, emotional, and social needs for seriously ill people at risk for over-medicalization. According to independent peer-reviewed research published by the Journal of Palliative Medicine, the program has continually demonstrated 20 percent reductions in total medical costs, 33 percent reductions in hospitalizations, and 98 percent member satisfaction.

“Individuals living with a serious illness often suffer from care that isn’t timely, equitable, or coordinated,” said John Driscoll, CEO of CareCentrix. “Our Serious Illness Care at Home program provides life-changing outcomes for people by addressing social determinants of health, supporting caregivers, and preventing unnecessary hospitalizations. We extend our clients’ existing care delivery systems. Our program lowers cost of care and improves quality and satisfaction scores.”

The Serious Illness Care at Home offering utilizes CareCentrix’s predictive analytics to earlier identify and better engage at-risk members and caregivers who could benefit from this extra supportive care. The company’s proprietary palliative platform supports program standardization, while delivering actionable operational and demographic data on high-risk populations.

“Serious illness care requires a whole-person approach that addresses the clinical and social needs of a patient and their family,” said Terri Maxwell PhD, RN, General Manager at CareCentrix. “Our program allows for better coordinated care that focuses on the full scope of a patient’s needs, helping them to remain independent in their homes while receiving high quality care that is aligned with their goals and values.”

Serious Illness Care at Home breaks the mold of traditional palliative or hospice care, applying a population health approach that avoids over-medicalization and engages patients early.