Jefferson’s Ferry Honored for Exceptional Resident Experience

February 28, 2019

S. SETAUKET, NYJefferson’s Ferry Life Plan Community was recently honored for the third time in as many months for outstanding resident satisfaction and overall achievements in the health care industry.

Most recently, the Vincent Bove Health Center at Jefferson’s Ferry received Pinnacle Quality Insight’s 2019 Customer Experience Award. This award recognizes Jefferson’s Ferry’s dedication to providing “Best in Class” service in Assisted Living and Skilled Nursing, scoring in the top 15% of assisted and skilled nursing facilities nationwide over a 12-month period of study. Jefferson’s Ferry excelled in the categories of Nursing Care, Cleanliness, Recommendation to Others, Activities, and Safety & Security.

In late December 2018 Jefferson’s Ferry was recognized with a Community Choice Award for resident satisfaction and for its Achievements in Health Care for overall excellence in management and resident satisfaction.

“This latest award is a direct reflection of the extraordinary work that our employees perform 24 hours a day, 365 days a year,” said Jefferson’s Ferry President and CEO Robert E. Caulfield. “While we are justly proud of this recognition, the extraordinary work performed by our employees is not about winning awards; it’s about an unwavering commitment to the well-being of our residents and the desire to provide the highest level of quality service each and every day.”

Over the course of 2018, a sampling of residents of the Vincent Bove Health Center and their families participated in monthly telephone interviews that asked open-ended questions to rate their experiences in specific categories. Every month, Jefferson’s Ferry staff evaluated the results from the telephone interviews to gain a better understanding of resident needs and make improvements when necessary.

“Awards like this serve as recognition or score card of how we perform as an organization compared to our peers and provide us a sense of confidence that we are meeting or exceeding the best standards or practices within our industry. It’s the people who live and work here that make Jefferson’s Ferry a truly special and vibrant community,” added Caulfield.

Pinnacle Quality Insight, a customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, conducted more than 150,000 phone surveys among approximately 2,700 care providers in all 50 states, Canada and Puerto Rico.

The Vincent Bove Health Center at Jefferson’s Ferry earned a 5-star rating from The Centers for Medicare and Medicaid Services (CMS), and was named a “Best Of” nursing home by U.S. News & World Report. Locally, Jefferson’s Ferry has consistently been voted Best Retirement Community and Best Assisted Living on Long Island by The Long Island Press. Jefferson’s Ferry has also regularly been recognized for Excellence by the Hauppauge Industrial Association’s Business Achievement Awards program.

A nonprofit Life Plan community for active adults age 62 and above, Jefferson’s Ferry offers independent living cottages, apartments, assisted living, and a quality health care center all on one site with amenities including restaurants, fitness center, indoor pool, computer center, library, recreational areas, gardens, and gazebos. A mix of cultural excursions, civic activities, and a community of residents who participate in shaping Jefferson’s Ferry’s future, ensures a spirited and engaged lifestyle in the vibrant community of South Setauket along Long Island’s north shore.



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