New Research Reveals That Senior Living Communities Are Failing To Communicate With Families

August 28, 2019

LANCASTER, PA–In a recent research study of 400 family caregivers, less than half of family caregivers reported being satisfied with the timeliness of communication they receive from senior living communicates, and less than half are satisfied with the type of information they are receiving on a daily basis.

The study, conducted by Constance, a Lancaster-based company specializing in senior living and technology, was intended to uncover commonalities and trends family caregivers face, as well as provide a consumer perspective on existing in-home care services and out-of-home communities.  

Specifically, the study showed that 46 percent of family caregivers are not satisfied with the amount of detailed information they receive, and 20 percent reported that communication is the top frustration when dealing with senior living communities.

“Over the last decade, senior living service providers have made significant strides in improving residents’ experiences including dining and health and wellness,” said Henry Yaeger, CEO and Cofounder of Constance. “However, based on our research, there is still more work to be done as it relates to the very basic necessity of communicating to family caregivers about the welfare and care given to a loved one.  This is an opportunity for senior living communities to take a closer look at ways they can streamline the communication process and meet the expectations of family caregivers on a weekly and even daily basis.

Other Key Findings Included:

  • One in three family caregivers’ list “emotional well-being” as a primary concern when transitioning a loved one into a senior living community.
  • A guilty conscience is the second largest barrier to moving a loved one into a care community, topped only by the financial investment.
  • Family caregivers value emotional and physical well-being of their loved ones equally.

Constance combines high-tech with high-touch using a digital check-in and reporting program which provides valuable support for seniors in any setting—from senior communities to private homes via digital dashboards and daily email updates for family members. The company keeps families informed and engaged, while freeing on-site caregivers to focus time and energy where it matters most.


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