Three Five Star Senior Living Communities Achieve J.D. Power Senior Living Community Certification
COSTA MESA, CA–Three senior living communities managed by Five Star Senior Living are the first to achieve J.D. Power Senior Living Community Certification by passing a rigorous on-site evaluation covering approximately 174 operational best practices, was announced today. The three locations are Five Star Premier Residences of Hollywood (Hollywood, FL), The Horizon Club (Deerfield Beach, FL) and Five Star Premier Residences of Boca Raton (Boca Raton, FL).
J.D. Power’s Senior Living Community Certification was launched in 2018 to recognize the contributions senior living communities have made to improve quality of life for both older adults and family caregivers, while also providing those same consumers with vital information necessary to make informed decisions when choosing a senior living community. The certification process is conducted in partnership with Andrew Carle, J.D. Power senior living industry consultant, who is also President of Carle Consulting and Adjunct Professor and Founding Director of the Program in Senior Housing Administration at George Mason University.
In total, 93 Five Star communities rank among the top 20% in overall customer satisfaction, as defined by the 2018 J.D. Power Senior Living Satisfaction Study,SM which captured residents or decision-makers’ voice and quantified community performance across 17 metrics and 14 key indicators.
“These communities have undertaken a comprehensive effort to measure the Voice of the Customer and undergo a thorough on-site audit that demonstrates their commitment to service excellence and exceeding customer expectations,” said Greg Truex, Managing Director of the Healthcare practice at J.D. Power. “These three Five Star Senior Living Communities have achieved something that other senior living communities across the country will strive to accomplish.”
“Five Star Senior Living is proud to partner with J.D. Power in its efforts to help customers identify the top senior living providers,” said Katie Potter, Chief Executive Officer of Five Star Senior Living. “We are delighted that the first three senior living communities to achieve this certification are part of the Five Star Senior Living family, and we look forward to building on this success at our communities across the country.”
Headquartered in Newton, MA, Five Star Senior Living Inc. is a senior living and healthcare services company that owns, leases and manages over 280 senior living communities, including Independent Living, Assisted Living, Alzheimer’s/Memory Care, Healthcare Centers with Skilled Nursing & Rehabilitation Services and Continuing Care Retirement Communities throughout the U.S.