18 Avamere Communities Rank in Top 15% for Customer Experience
January 31, 2022
Eighteen Avamere senior living communities earned the prestigious 2022 Customer Experience Award from Pinnacle Quality Insight.
The award-winning communities span New Mexico, Oregon, Utah, and Washington:
- Avamere at Bethany
- Avamere at Cascadia Village
- Avamere at Chestnut Lane
- Avamere at Englewood Heights
- Avamere at Hermiston
- Avamere at Hillsboro
- Avamere at Lexington
- Avamere at Mt. Ridge
- Avamere at Newberg
- Avamere at Rio Rancho
- Avamere at Sandy
- Avamere at Seaside
- Avamere at Sherwood
- Avamere at St. Helens
- Avamere at Wenatchee
- The Arbor at Avamere Court
- The Arbor at Bremerton
- The Stafford
By qualifying for this award, these Avamere senior living communities have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.
The communities earned this award in several categories, including personal care, safety and security, menu choices, quality of food, dining service, cleanliness, response to problems, dignity and respect, communication, activities, move-in process, transportation needs, recommend to others, overall satisfaction, and overall customer experience.
The most popular recognized categories across the communities highlight Avamere’s dining program, including quality of food and menu choices. This award displays the team’s continued dedication to providing Best in Class senior healthcare and senior living services.
“Congratulations to our teams for this well-deserved award,” stated Sarah Silva, President of Avamere senior living communities. “It’s a true honor to be recognized for the quality work and compassion our teams show daily.”
Throughout its 27-year history of serving the community, Avamere has placed a strong emphasis on enhancing their residents’ lives. Over the course of 2020, a sampling of Avamere’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate the senior community in specific categories.
Every month, Avamere has gathered its real-time survey results to gain a better understanding of their residents’ needs and make improvements when necessary.