May 20, 2019
ALBUQUERQUE, NM–Bee Hive Homes of Albuquerque West, an Albuquerque-based provider of assisted living, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. Qualifying for the award in the categories of Dignity and Respect and Communication, Bee Hive displays a continued dedication to providing Best in Class senior healthcare services.
Gerald Hamilton of Bee Hive Homes describes receiving the award(s) as an honor, saying, “this is a great compliment to our dedicated and caring staff.”
Throughout its 13 year history of serving the community, Bee Hive Homes has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Bee Hive’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate this Bee Hive location in specific categories.
Every month, Bee Hive has gathered its real-time survey results to gain a better understanding of the residents’ and their families’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Bee Hive Homes of Albuquerque West has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.
Bee Hive Homes is a franchise network with over 140 independently owned locations around the country. The Albuquerque West location is owned and operated by Albuquerque resident Gerald Hamilton, who also operates six other Bee Hive locations and has over 33 years of experience in senior care.