Holleran Announces New Assisted Living Engagement Survey Tool and Benchmark

June 3, 2019

WRIGHTSVILLE, PA–Holleran, the nation’s leader in researching engagement and satisfaction within senior living organizations, has announced the creation of a new Assisted Living Engagement survey tool, along with an accompanying benchmark.

Long known for their work in this space, the firm recently adapted and updated their engagement and satisfaction surveys so as to make them more applicable to assisted living residents. This new version of the survey was extensively researched and tested by Holleran’s team of analysts and statisticians.

In late 2018 and early 2019, more than 20 senior living providers across the country partnered with Holleran to pilot the survey. The response was overwhelming, with more than 1,000 residents and/or responsible parties taking the survey. Because of this outstanding response, Holleran’s team has been able to establish a benchmark for assisted living resident engagement—the first of its kind!

“This survey tool, and its accompanying benchmark, is the summation of hundreds of hours of research and analysis by our team” said Jennifer Leo, Senior Research Analyst with Holleran. “As we reviewed the results, it quickly became apparent that the new survey was striking a chord with residents and their families. Now, for the first time, providers can truly measure engagement in a population that requires higher levels of care.”

“I’m incredibly excited to be able to offer this kind of research within the aging services space” said Nikki Rineer, President of Holleran. “For years, communities have been clamoring for a way to move beyond measuring only satisfaction for assisted living residents. Now, thanks to our experience and amazing team, we are able to provide such a survey tool; the fact that we can also benchmark it right out the gate is phenomenal!”

Holleran’s proprietary benchmarks include the opinions and views of more than 200,000 residents, employees, and other stakeholders of senior living organizations, all collected within the last two years. By analyzing this data, Holleran’s researchers are able to find correlations that both reinforce commonly held beliefs and shatter preconceived notions about living in a retirement community.


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