K4Connect Elects Senior Living Industry Expert, Terri Novak, to Its Board of Directors
RALEIGH, NC–K4Connect, a mission-centered technology company creating solutions that serve and empower older adults and individuals living with disabilities, has elected Terri Novak to the Company’s board of directors. Until recently, Novak was chief operating officer of Kisco Senior Living, which owns and operates 22 senior living communities across seven states.
Novak joins Ben Yu, Ph.D., managing director at Sierra Ventures, and Steve Lux, managing director of Stonehenge Growth Equity Partners, as well as co-founders F. Scott Moody (Chairman/CEO) and Jonathan Gould (CTO), on K4Connect’s Board.
“We could not be more pleased to have Terri join our team at K4Connect and look forward to her many contributions,” said Moody. “Terri is a highly respected leader in the senior living industry, not only because of her service orientation, but the continuous focus on innovation she brought to Kisco and the industry as a whole.
“There is no doubt that Kisco has established itself as a leader in the market and no less doubt that Terri was a very big part of that,” Moody added. “Terri epitomizes the team we are building here at K4Connect, combining senior living experience, technology and innovation to improve the lives of the 1.5 billion people we serve worldwide.”
Novak brings over 30 years of management experience in a variety of service industries, including over 24 years in senior housing. For the past 18 years, Novak served as COO at Kisco Senior Living where she was responsible for the management of all of Kisco Senior Living communities, including independent, congregate, assisted living, home care and continuum of care campuses (CCRC).
As a member of Kisco’s senior leadership team, Novak led the day-to-day operations and was responsible for developing and refining programs that led to the continuous improvement of resident care and hospitality, as well as overall financial performance and leadership development. As a result of her leadership, Kisco expanded from 1,160 to over 4,500 residential units in communities across seven states.
Novak continues to serve Kisco in her “retirement” as the chief strategy and innovation officer and is responsible for working with senior management to help further grow the company, while focusing on future needs of customers. Prior to Kisco Senior Living, Novak served as the vice president of operations at the Presbyterian Manors of Mid-America, an operator of 18 CCRCs throughout Kansas and Missouri.
“I am truly excited to be a member of the board and part of the team at a company such as K4Connect,” said Novak. “From the first time I met the team at K4Connect, I was not only impressed with their focus on innovation and technology, but their mission-centered approach towards serving older adults and people living with disabilities. I have no doubt that technology will be critical to serving seniors in the future, and this is a company at the forefront of a whole new paradigm of serving older adults, not only as part of senior living communities, but also in their own homes.”
Novak earned her associate degree in health care administration, a bachelor’s degree in human resources management, and an MBA from Friends University. In addition, Novak is a certified California Awards for Performance Excellence (CAPE) Examiner, a state program that mirrors the Baldrige National Quality Program. She has served as an instructor at Erickson’s School of Business, served as a California Assisted Living Association (CALA) board member, and has been a guest speaker at numerous national conferences and Universities including USC School of Gerontology.