NYSOFA Brings ElliQ Proactive Care Companion Technology to Older Adults

June 2, 2022

ALBANY, NY—Building on its comprehensive effort to battle social isolation and support aging-in-place, New York State Office for the Aging (NYSOFA) is delivering voice-operated smart technology into the homes of over 800 older adults. NYSOFA will work with local offices for the aging and partners to identify older adults who would most benefit from the technology: ElliQ by Intuition Robotics, which is the first-ever proactive and empathetic care companion.

“We are so pleased to partner with Intuition Robotics and make ElliQ available to older adults in New York,” said NYSOFA director Greg Olsen. “This product does so many things to improve health, combat isolation and improve overall well-being and independence. Designed with input from older adults, the future of supporting and serving older adults includes technology. The future is here.”

ElliQ is designed to foster independence and provide support for older adults through daily check-ins, assistance with wellness goals and physical activities, connection to family and friends and more, using voice commands and/or on-screen instructions. The technology, which recently launched commercially after years of pilots and early production deployments, has shown unprecedented engagement levels with older adults. Users have an average of 20 daily interactions.

“Despite misconceptions and generalizations, older adults embrace new technology, especially when they see it is designed by older adults to meet their needs,” Olsen said. “For those who experience some form of isolation and wish to age in place, ElliQ is a powerful complement to traditional forms of social interaction and support from professional or family caregivers.”

Distinct from other smart technologies, ElliQ is made specifically for older adults to support independence at home. While other technologies are reactive to commands, ElliQ proactively suggests activities and initiates conversations, building context through artificial intelligence (AI) to inform follow-up conversations that create a sense of relationship with the AI. To support health and wellness, ElliQ offers sleep relaxation exercises, physical activity exercises, in-depth nutrition-related conversations and medication reminders for each user’s unique condition(s).

In 2017, the U.S. Surgeon General declared social isolation to be a “global epidemic”—one that has only worsened in the COVID health emergency. According to the AARP Public Policy Institute, social isolation drives $6.7 billion in additional associated Medicare spending per year. The health consequences of loneliness and isolation are equivalent to smoking almost a pack of cigarettes daily. At a time when older adults are at increased risk for loneliness and social isolation, ElliQ offers another form of companionship, supplementing traditional, in-person support.

“We’ve long believed that connecting older adults with local communities via ElliQ will add an important element in providing holistic support to older adults aging in place. This partnership with NYSOFA helps us further that mission through an innovative initiative that we are incredibly proud to be part of, ” said Dor Skuler, Intuition Robotics CEO and co-founder. “We’re thrilled to be working with New York State as our first state government partner and believe ElliQ will be able to effectively engage and encourage older adults in New York to be more independent, healthy and happy.”

The newly enacted fiscal year 2023 state budget includes $2.9 million in funding for pioneering NYSOFA initiatives to combat social isolation and offer new or expanded innovations in aging service provision at multiple levels. In addition to ElliQ, this includes: NYSOFA’s animatronic pet initiative, which provides lifelike companion pets for older adults and is proven to reduce self-reported loneliness by 70%; statewide access to Trualta’s family caregiver support platform, offering expert-led training across critical care competencies; ride-sharing services designed exclusively for older adults and online communities that provide facilitator-led classes and services.

“The Association on Aging in New York [AgingNY] is thrilled to offer additional technology services to combat social isolation and loneliness,” said AgingNY executive director Becky Preve. “We are so thankful for NYSOFA’s continued commitment to older New Yorkers and the opportunity to partner on innovative solutions that support aging in place.”

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