BHI Senior Living Expands Partnership with Tech Concierge Service
April 2, 2025
INDIANAPOLIS, IN — BHI Senior Living has announced in a press release that it has expanded its partnership with The Smarter Service to bring dedicated tech concierge support to more than 2,200 residents across all 12 of BHI’s life plan and active adult communities in Indiana, Michigan, and Ohio.
Following a successful launch in 2024 at BHI communities The Barrington of Carmel, Four Seasons, and Athens Crossing, the program has since extended to Westminster Village North, Prairie Landing, The Towne House, and Wesley Manor in Indiana, along with The Knolls of Oxford and Maple Knoll Village in Ohio. In the coming months, additional rollouts are planned for Clark at Franklin and Clark at Keller Lake in Michigan, as well as Hoosier Village in Indiana.
Through this collaboration, BHI is providing residents with personalized tech support that promotes independence, enhances engagement, and allows staff to stay focused on their core responsibilities by minimizing day-to-day tech troubleshooting.
“As technology continues to evolve, we must provide residents with the resources they need to stay engaged and independent while also expanding our I.T. team’s ability to support both communitywide infrastructure and individual resident needs,” said BHI Senior Living Vice President of Information Technology Elwood A. Conaway III. “Partnering with The Smarter Service allows us to scale our support to ensure residents get the help they need when they need it while enabling our IT team to focus on broader technology initiatives across all communities.”
As resident tech needs continue to grow, BHI is banking on support from The Smarter Service to enable its internal I.T. team to focus on mission-critical operations, including the maintenance of essential infrastructure such as campuswide Wi-Fi, cybersecurity, and vital systems such as fall detection technology. By streamlining day-to-day tech support, BHI’s intention is to build a smarter, more resilient support network that benefits its communities — from enhancing resident independence to safeguarding clinical systems.
After testing it in three communities, BHI is expanding its commitment to The Smarter Service for support that includes onsite tech help desks; in-home and virtual tech support; enrichment classes and group sessions on fraud prevention, telehealth, AI, smart home technology, and more; and move-in tech support to help new residents connect and feel comfortable with their devices from day one.
“Our mission is to empower older adults with the tools and confidence to thrive in today’s digital world,” said Vida Roozen, COO of The Smarter Service. “Older adults deserve and truly value a service that gives them dignity, independence, and the chance to learn tech on their terms. And our experience at BHI shows it’s not a one-time thing — engagement has stayed strong, proving that when residents have the right support, they keep using it. Plus, it takes a huge weight off staff who would otherwise be managing tech challenges on an ad hoc basis.”
Based on data from the three launch communities, The Smarter Service has provided more than 150 hours of tech support across BHI communities, resolving nearly 600 resident tech issues. Smartphone assistance has made up 40 percent of service requests, with another 23 percent focused on laptops and desktop computers.