Phoenix-Based Senior Ridesharing Service Company Envoy America Expands Into Third Market In Texas

March 14, 2018

PHOENIX–Envoy America, a comprehensive ridesharing program that offers accompanied transportation and extra assistance for seniors and patients, announced today that it has expanded into San Antonio and partnered with Surpass Senior Living to provide accompanied transportation services to its residents at The Heritage at Westover Hills in San Antonio.

Instead of the standard curbside service of other transportation companies, Envoy America offers a door-to-door service where drivers are companions for their clients and remain with them until they are back home. All drivers are mature and provide a helping hand for doctors’ appointments, grocery shopping, social outings, religious services and more, just like a son or daughter would with tasks that often become more difficult for seniors. In most cases, Envoy America rates cost less than a taxi or other ridesharing service.

“This service has been life-changing for so many seniors and their families in the Dallas and Houston areas since it launched in 2017, and we are thrilled to be able to bring this service here to San Antonio,” said William Thomas, director of operations, Envoy America. “A large segment of the local population in San Antonio are seniors who want to stay active but can no longer get behind the wheel of a car, and we make that freedom possible and affordable.”

“For many seniors, preserving their independence is vital to living a full, active and healthy life,” said Sevy Gambs, vice president of operations for Surpass Senior Living. “Because of this, using a ridesharing service like Envoy America is becoming less foreign to them, and they now see it as a way to enhance the quality of their lives on so many levels including promoting family, social and community engagement to sustain and grow a positive and healthy mental outlook. We are delighted to be among the first senior living companies in the country to bring Envoy America to our communities.”

Residents, their family members and caregivers can utilize the safe, reliable, convenient and affordable transportation option at their convenience by simply requesting a ride through their in-house concierge staff. With resident safety a paramount priority at all Surpass Senior Living communities, Envoy America’s unyielding emphasis on passenger safety through detailed driver background checks, drug testing, zero tolerance policy, exceptional customer service, unparalleled driver training programs and more was critical to deciding to partner with the ridesharing service. Envoy America can also offer significant cost savings for residents with rates that are on average 25 percent less expensive than taxi or other ridesharing services.

Founders K. C. Kanaan and Andrew Beran initially developed this service in order to care for their own aging parents, who recently lost the ability to drive and with it, their independence. Besides Dallas, Houston and San Antonio, the company also operates in Phoenix, Tucson, Tacoma and Seattle, with numerous other markets considered in future months.

“We created Envoy America so that my mom and people like her would never have to worry about where they wanted to go,” said Envoy America CEO K. C. Kanaan. “We understand that seniors need reliable, safe, door-to-door transportation that comes at a specified time, is affordable, and provides polite, compassionate, professional service, and that’s what we do every single time.”

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